Refund policy

1. Digital products

Mock Brains sells digital products, including setup scripts and deployment automation tools (such as the "Brain Stack"). Because these are downloadable digital goods, all sales are final once the product has been downloaded.

2. When we issue refunds

We consider refund requests on a case-by-case basis in the following situations:

• Technical issues: If the product is materially defective and we are unable to provide a fix or workaround within a reasonable time.
• Duplicate purchase: If you accidentally purchased the same product twice from the same account.
• Pre-download only: If you request a refund before downloading the product and within 24 hours of purchase.

3. How to request a refund

Email support@mockbrains.com with:

• The email address associated with your Mock Brains account
• The product name and approximate purchase date
• A brief description of the reason for your request

We aim to respond within 2 business days. If approved, refunds are processed to the original payment method within 5–10 business days.

4. Chargebacks

If you initiate a chargeback or payment dispute with your bank instead of contacting us, your access to the purchased product will be revoked immediately. We reserve the right to suspend or terminate accounts involved in fraudulent chargebacks.

5. Third-party software

Our setup scripts install third-party open-source software. We do not provide support or refunds for issues with those third-party applications themselves — only for issues with our installation automation. Each third-party app is governed by its own license and support channels.

6. Cloud provider charges

The Brain Stack is designed to work with Oracle Cloud's free tier, but we do not control Oracle's pricing or free allowances. Oracle's terms may change at any time and may differ by account type and region.

We do not issue refunds for:

• Cloud provider charges incurred during or after deployment
• Charges resulting from exceeding free tier limits
• Charges due to changes in Oracle's pricing or free tier terms
• Domain registration or other third-party service costs

You are solely responsible for monitoring your cloud provider billing dashboard and setting budget alerts. We strongly recommend setting a $1 budget alert before deploying.

[PLACEHOLDER — This section requires legal review before public launch.]

7. Changes to this policy

We may update this refund policy from time to time. The "last updated" date at the top of this page indicates when the policy was last revised. Your continued use of our products after changes constitutes acceptance of the updated policy.

8. Contact

Questions about this policy? Email support@mockbrains.com.